It is our intention to protect your privacy. We take our responsibilities regarding the privacy of your information very seriously. We do not sell, trade or rent your personal information to others. This policy explains how we use any information and how we protect your privacy.
When you order using the secure server, your information is sent to Dovetail, who offer the use of the best possible and latest secure server software (SSL) available, which encrypts all of your personal details. This means that your information, which includes your name, address, and credit or debit card number, cannot be read as it travels over the internet.
Your information is then held in Dovetail’s secure database and in a physical form until your order is processed. Only designated employees have access to your information in order to process your order. As required by the UK Data Protection Acts of 1984 and 1998, strict security procedures are followed in the storage and disclosure of information which you have given, to prevent unauthorised access and use of your information.
What information do we collect? How do we use it when placing your order?
We require certain information to allow us to process your order and to send confirmation to you. When you order, we need to know your name, address and e-mail address, as well as your credit details. We ask for your telephone number so that we might contact you and for use when your order is ready for despatch.
We may request information from our customers via surveys or competitions. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our site. When you enter a competition, we may request information such as your name, contact details and demographic information such as age and postcode.
Participation in these surveys or competitions is voluntary and you have the choice whether or not to disclose this information. Contact information will be used to notify the winners and award prizes..
Dovetail may use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of our site to better meet the needs of our customers. This software does not enable Dovetail to capture any personally identifying information.Dovetail never disclose information about personal details to any other person or organisation without their consent unless there is an emergency situation that requires it or they are legally required to do so.
In using our web site, you consent to the collection and use of this information by ourselves in the ways described above.
Terms and Conditions
1.1 You will be able to access all areas of this Website without registering your details with the Company.
1.2 By accessing any area of this Website, you shall be deemed to have accepted the terms and conditions stated on this Website in full.
1.3 The Company reserves the right to amend this legal notice at any time and you should check this Website from time to time to review the then current legal notice, because it is binding on you.
2.1 You are permitted to print and download content from this Website for your own personal use provided that you comply with the following:
2.1.1 no content or related graphics on this Website are modified in any way;
2.1.2 no graphics on this Website are used independently from accompanying text;
2.1.3 the Company’s copyright and trade mark notices appear in all copies which may be downloaded.
2.2 Unless otherwise stated, all other intellectual property rights in all material on this Website (including without limitation source code software, web pages, content, databases, graphics, photographs, music, sounds, videos and all other digital products used for the construction and maintenance of this Website) are owned by the Company or its licensors. Your use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is a breach of these terms and conditions. Your permission to use this Website will therefore terminate and you must immediately destroy any downloaded or printed extracts from this Website.
2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other Website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.
3.1 The Company shall use its reasonable endeavours to ensure that this Website is available without interruption. Access to this Website may be suspended without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control and for such time as deemed appropriate by the Company.
3.2 The Company will not be liable if for any reason this Website is unavailable for any period at any time. The Company shall not be responsible for loss or damage caused by your failure to notify the Company of any alterations made to this Website by you or any third party on your behalf.
- Your Obligations.
4.2 You are prohibited from posting on or transmitting through this Website any material:
4.2.1 which is unlawful, threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, harmful, in breach of confidence, in breach of privacy or which may otherwise cause offence;
4.2.2 for which you have not obtained all necessary licences, permissions and/or approvals;
4.2.3 which incites the commission of a criminal offence and/or would give rise to civil liability in England or Wales or any other country in the world where access to this Website can be obtained or;
4.2.4 which is technically harmful or destructive to any third party (including but not limited to software viruses, Trojan horses, worms, harmful code, corrupted data or any other malicious software, data or program).
4.3 You may not subject this Website to any form of misuse and in particular you shall not obtain unauthorised access to or modify computer material either with or without intent to commit or facilitate commission of further offences in accordance with the Computer Misuse Act 1990 or any statutory re-enactment thereof.
4.4 The Company will fully co-operate with any government body, law enforcement agency or court of law which may order instruct or direct the Company to disclose the identity or locate anyone posting any material in breach of paragraphs 4.2 or 4.3.
- Links to Other Websites.
5.1 Any links to third party websites on this Website are provided solely for your convenience. The Company does not control and is not responsible for the content or availability of such third party websites. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you use these links, you leave this Website. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. The Company shall not be liable for any loss or damage arising from your use of or reliance on the contents of the third party websites.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and that you warrant that you:
5.2.1 do not remove, distort, amend or otherwise alter the size or appearance of the Company’s logo;
5.2.2 do not create a frame or any other browser or border environment around this Website;
5.2.3 do not in any way imply that the Company is endorsing any third party products or services other than its own;
5.2.4 do not misrepresent your relationship with the Company nor make any misrepresentation or false statements about the Company;
5.2.5 do not otherwise use any of the Company’s trade marks displayed on this Website without express written permission from the Company;
5.2.6 do not link from a website that is not owned by you; and
5.2.7 ensure that your website does not contain content that is obscene, offensive or controversial, infringes any intellectual property rights or any other third party rights or which otherwise fails to comply with any laws and regulations applicable to websites.
5.3 The Company expressly reserves the right to terminate the licence granted to you for failure to comply with your obligations in this clause.
5.4 You shall fully indemnify the Company for any loss, damage, fees or other expenses suffered by the Company or any of its group of companies as a result of your failure to comply with your obligations.
- Site Registration.
6.1 Each registration is for a single user only and the Company does not permit you to share your user name and password with any third party nor with multiple users on a network.
6.2 The Company accepts no liability for any loss or damage caused to you and/or any third party by your failure to keep your password secure.
7.1 The Company reserves the right to provide you with details of any existing or future services via e-mail marketing unless you wish to opt out by sending the Company an e-mail either using our contact enquiry page or writing to the Company at the following address: Dovetail Building Developments Limited, 9 Darell Croft, Sutton Coldfield, West Midlands, B76 1HU
The Company will not supply your details or e-mail address to any third party.
8.1 The Company may alter products, services and prices described in the Website at any time without notice. The Company does not warrant the accuracy of the material on this Website nor is the Company is obliged to keep all material on this Website up-to-date.
8.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which might otherwise have effect in relation to this Website.
8.3 The Company does not warrant that the functionality of this Website will be free of any defect and/or virus.
8.4 The Company, any other party (whether or not involved in creating, producing maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise)) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any Websites linked to this Website or the material on such Websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any Websites linked to this Website. Nothing in these terms and conditions shall exclude or limit the Company’s liability for (i) death or personal injury caused solely by the Company’s negligence; (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
8.5 If your use of material on this Website, results in the need for servicing, repair or correction of computer hardware, software, programs or data, you assume all costs thereof. Furthermore the Company shall not be liable if your use of this Website results in the need for repair or maintenance of computer hardware, software, programs or data.
- Governing Law and Jurisdiction.
In these conditions ‘Dovetail’ or ‘Dovetail Greenhouses’ means Dovetail Building Developments Ltd. Bonehill Farm, Bonehill Road, Tamworth. B78 3HP. The ‘Purchaser’ means the person, business or company to whom the acknowledgement of order is issued. The ‘Goods’ means any products, machinery, equipment and services of all kinds to be supplied by Dovetail Building Dev. Ltd.
The property in the goods shall remain with ‘Dovetail Building Developments Ltd’ until such time as the invoice is paid in full, but the risk in the goods passes to the Purchaser when the goods are delivered to or collected by the Purchaser or its agent.
All prices on our website and catalogue are given in good faith and are in pound sterling. Dovetail Building Developments Ltd reserves the right to alter any price on the website or in its catalogue before the Purchaser places an order.
Prices quoted are for delivery to UK mainland only. For all other locations please telephone our customer helpline on +44 (0) 121 311 2900 or 01827 311 827.
Our returns policy applies to standard goods returned unused, in their original packaging and with all instruction manuals etc, within 7 days of the receipt of the goods. The Purchaser, on any goods returned other than damaged goods, must pay carriage.
‘Dovetail Building Developments Ltd’ reserve the right to implement a restocking charge of 25% if a purchaser cancels an order and returns the goods. The purchaser, on any goods returned other than damaged goods, must pay carriage.
Carriers will only make delivery to the door of the Purchaser’s premises or site, but not to locations within the Purchaser’s premises. Installation is not included, unless otherwise agreed. The Purchaser must ensure that there are sufficient handling facilities to receive the goods, which they have ordered, and that any bulky items can fit through the necessary access. ‘Dovetail Building Developments Ltd’ will not accept responsibility for any damage incurred resulting from the movement into or within the Purchaser’s premises. The Purchaser must pay for any charges incurred from an unsuccessful delivery attempt.
Dovetail Building Developments Ltd is not liable for any consequential loss or special damages of any sort.
Where applicable, parts and labour guarantee only applies to goods supplied within the U.K. mainland.
The Purchaser is advised that they should un-pack and inspect all goods upon delivery. The recipient must sign for all deliveries. Any shortages, damage, incorrect or faulty equipment must be notified to us within 24 hours from receipt of goods, or a claim cannot be established. This does not affect the Purchaser’s statutory rights as a consumer.
If any ‘unqualified’ person undertakes the supply and /or fitting of parts not specified or supplied by the manufacturer whilst the goods are under manufacturer’s warranty, then any guarantee for those goods may be void.
Unless otherwise notified, the guarantee applies to parts failing within one year of the goods being supplied. Wear and tear of a product is not covered by guarantee, nor is damage, misuse or lack of maintenance. The Purchaser is reminded that they should satisfy themselves that the product they are ordering is suitable for their requirements and no responsibility is placed with ‘Dovetail Building Developments Ltd’ for their decision.
Invoice reference and serial numbers (if applicable) should be referred to when reporting a fault within the warranty period.
Prices quoted include V.A.T.
The standard terms for ‘Dovetail Building Developments Ltd’ are strictly payment with order. If variation in terms is agreed in writing and payment is not received in full when due, interest will accrue on the unpaid amount. Placing an order constitutes acceptance of the above terms and conditions.